Eddie Drye
Premium Member

Hi, welcome back!

Your customer service/help desk monitoring dashboard template.

257

The total number of support requests that have come in.

187

The total number of complaints that have been received.

125/187

The total number of complaints that resolved.
Time to Resolve Complaint

7m:32s / Goal: 8m:0s

Avg. Speed of Answer

Measure how quickly support staff answer incoming calls.

0m:20s

Customer Satisfaction

Measures the quality or your support team’s efforts. It is important to monitor your customer satisfaction status, as the opinion... Learn more

  • Very Satisfied (26%)
  • Satisfied (39%)
  • Not Satisfied (20%)
  • Satisfied (15%)
Talk Time

Measure the amount of time your support agents spend talking to a customer. It gives your team insight into how long they should set aside... Learn more

ID Call Agent Talk Time
21 Socrates Itumay 2m:12s
22 Isidore Dilao 1m:17s
23 Joyce Chua 2m:0s
24 Reynante Labares 2m:1s
25 Owen Bongcaras 2m:21s
25 Kirby Avendula 2m:33s
Top Performer Help Agents
Socrates Itumay
Agent ID: 12022
87/100
Reached Goal
Reynante Labares
Agent ID: 12028
85/100
Reached Goal
Owen Bongcaras
Agent ID: 11500
83/100
Reached Goal
Mariane Galeon
Agent ID: 11600
82/100
Reached Goal
Joyce Chua
Agent ID: 11990
80/100
Reached Goal
Customer Complaints Comparison

Monitor the total number of complaints that are resolved and unresolved.